Black Belt
Educating the Black Belt Intranet User
Submitted by mh on Thu, 08/27/2009 - 11:50The idea of a Black Belt-Programme for intranet editors is to make the usage of intranets as taken for granted as the usage of pencils. Users should not only know how to use intranets, but also how they work, what the reasons for common problems are and how they can be solved - before calling the support and especially before blaming someone.




